Privacy Policy
How Ebikes&Gear collects, uses and protects your personal data.
Introduction
Ebikes&Gear ("we", "us") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website and services, in accordance with the UK GDPR and Data Protection Act 2018.
Information we collect
We collect information you provide directly — such as your name, email, address, phone number and payment details — as well as data collected automatically, including your IP address, browser type and browsing behaviour via cookies.
How we use your data
We use your information to process orders, deliver products, provide customer support, send order updates, and (with your consent) marketing communications. We never sell your personal data to third parties.
Payment security
We accept payment by direct bank transfer only. After placing your order you'll receive our bank details by email — use your order number as the payment reference. No card details are ever collected or stored.
Your rights
You have the right to access, correct, delete or restrict the processing of your personal data, and to withdraw consent at any time. To exercise these rights, contact us at sales@ebikesandgear.co.uk.
Cookies
We use cookies to improve your experience. See our Cookie Policy for details on the cookies we use and how to manage them.
Contact
If you have any questions about this policy, email us at sales@ebikesandgear.co.uk or write to us at St George Lane, Kent CT1 2SY, United Kingdom.
Last updated: August 2026